Terms of Service

Updated at: 2025-07-09.

Welcome to Monitly.io, your reliable platform for monitoring website uptime and performance. These Terms of Service ("Terms") govern your access to and use of Monitly.io (the "Service", "Platform", or "we"/"us").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use Monitly. By using our platform, you represent that you meet these requirements.

2. Description of Service

Monitly.io provides tools to monitor website uptime, downtime, response performance, and alert notifications via email or other supported integrations. We offer both free and paid subscription plans with varying levels of access.

3. Account Registration

You are responsible for:

  • Providing accurate and complete information.
  • Keeping your login credentials secure.
  • Not sharing your account with others.

You are fully liable for all activities under your account, even if done without your permission.

4. Subscription & Billing

Monitly offers tiered subscription plans. By subscribing:

  • You agree to the fees and billing cycles displayed at checkout.
  • You authorize us to charge your payment method automatically at each renewal.
  • You may cancel anytime, but refunds are not issued for partial billing periods.

Free Trial: We may offer limited-time free trials. Upon expiration, continued access requires a paid plan.

5. Acceptable Use

You agree not to use the Service to:

  • Monitor websites you do not own or control without permission.
  • Send unauthorized alerts or spam.
  • Attempt to reverse-engineer or interfere with platform functionality.
  • Abuse system resources or disrupt the platform.

We reserve the right to suspend or terminate accounts that violate these rules.

6. Downtime and Accuracy Disclaimer

While Monitly strives to provide accurate and timely monitoring data, we do not guarantee 100% uptime or accuracy. Our reports are based on best-effort monitoring methods and may be affected by network instability, third-party services, or maintenance.

Monitly is not liable for losses caused by incorrect monitoring or missed alerts.

7. Intellectual Property

All content on Monitly.io — including logos, UI/UX, icons, scripts, and backend infrastructure — is the intellectual property of Monitly and protected under copyright laws. You may not reproduce or use any part of our platform without permission.

8. Privacy

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

9. API Access

If your plan includes access to Monitly’s API, you agree to:

  • Use the API only within allowed limits.
  • Not abuse or resell the API without permission.
  • Keep your API key secure.

10. Termination

We may suspend or terminate your account for misuse or violation of these Terms. No refunds will be issued. We may retain anonymized usage data after account termination.

11. Modifications

We may update these Terms from time to time. We’ll notify you of significant changes. Continued use after updates indicates acceptance.

12. Contact

If you have any questions or concerns, please contact us at:

Email: [email protected]